FAQs
− Who manufactures your castors & wheels?
We manufacture the majority of components and products in-house or otherwise via an approved business partner who has been carefully selected and audited to ensure consistent high standards and that products conform to our selected designs.
− Where are you based?
Calne in Wiltshire. We have two factory sites with carrier collections on a daily basis shipping to the UK and the rest of the world.
− How do BIL Group keep consistent quality throughout the range?
BIL Group operate to ISO9001:2015 standards and have multiple systems and processes in place to ensure we operate to the highest levels. On the BIL Equipment range we only use the highest-grade materials available. On assembly we have highly skilled operators on site who check all components before fitting.
Components are also checked when they arrive from production, and we also perform random batch spot checks on a monthly basis to ensure nothing is missed!
− Do you offer account facilities?
If you feel BIL Castors & Wheels is right for your business (we can’t find a reason it wouldn’t be!) then yes, we do provide account facilities. Our standard terms are 30 days and all it takes is a couple of forms to be completed. If you would like a copy of these forms, then please contact us.
− I need something bespoke – can you cater for this?
One of our company virtues is innovation; another is flexibility. Both of these fit hand-in-hand when being able to provide bespoke requirements. We always do our best to offer the complete solution for your business and one that will fully cater for your needs. You may benefit from a more in-depth discussion with one of our representatives about such requirements so please feel free to contact us.
− Is there any assembly required?
Generally, all products are shipped pre-assembled unless stated otherwise.
− How does the order process work?
We hold all parts in component form here in Calne, Wiltshire. Once your order is placed we process it onto our SAP Business One system where a build is generated, along with a delivery note. Our production team take charge from here and the paperwork is taken by our team of warehouse pickers who locate all the individual components to build your product. Once picked, the parts are then taken to our assembly bays where our skilled operators fully assemble your product. As soon as the item is assembled and processed through our quality control, our dispatch team pack it and the goods are prepared for delivery. We use an outsourced carrier to deliver the goods, generally on a next day delivery service for stock items.
− How quickly can I expect delivery?
As a manufacturer of a wide range of products, some items are stocked for next-day delivery, other items are available with a 2-3 week lead time.
− Do your ranges come with a warranty?
Yes, they do! Our ranges come with a 6-month warranty as standard.
− Are you able to offer drawings or 3D models of your castors?
Once you have signed up for this facility you will be able to download step and dwg files. If you require the drawings in another format, then please contact us.
− Does the amount of castors fitted affect the weight loading they can take?
Castor configurations will affect the load calculations as one or more castors may potentially lift from the floor on uneven surfaces, thus removing their share from the overall loading. An allowance for this must be made, and so the castor load capacities along with uses and characteristics of each configuration can be found in our buying guide.
